Customers have the right to withdraw from their purchase without any given reason, within 14 days after delivery of the goods. In order to exercise this right you have to contact us through e-mail (firstname.lastname@example.org) for further instructions. You can be held liable for the loss of value if you have used the products in any way other than to establish their condition or characteristics. This means that all products need to be unused, unplayed and, if applicable, still sealed upon return to us. Shipping costs for the return shipment are at your own expense. Refunds will be issued by us within 14 days after receiving the returned products.